Privacy Policy
How AppCenta collects, uses, and protects your personal information
Overview
AppCenta ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. This policy applies to our operations in Lebanon and complies with applicable Lebanese data protection laws.
1. Information We Collect
Personal Information You Provide
- • Contact Information: Name, email address, phone number, company name
- • Project Information: Service requirements, budget, timeline, project descriptions
- • Communication Data: Messages sent through contact forms, emails, or WhatsApp
- • Business Information: Company details, industry type, business requirements
Information Collected Automatically
- • Website Analytics: IP address, browser type, device information, pages visited
- • Usage Data: Time spent on pages, click patterns, referral sources
- • Technical Data: Browser settings, operating system, screen resolution
2. How We Use Your Information
- • Service Delivery: To provide software development, design, and consultation services
- • Communication: To respond to inquiries, provide project updates, and customer support
- • Project Management: To plan, execute, and deliver your custom solutions
- • Business Operations: To process payments, manage contracts, and maintain records
- • Website Improvement: To analyze usage patterns and enhance user experience
- • Marketing (with consent): To send relevant updates about our services and industry insights
3. Information Sharing and Disclosure
We May Share Information With:
- • Service Providers: Third-party tools for hosting, analytics, payment processing, and communication
- • Legal Requirements: When required by Lebanese law or legal proceedings
- • Business Transfers: In case of merger, acquisition, or business sale
- • With Your Consent: Any other sharing explicitly authorized by you
We Never: Sell your personal information to third parties or use it for purposes unrelated to our business relationship.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
- • Encryption: Data transmission using SSL/TLS encryption
- • Access Controls: Limited access to authorized personnel only
- • Secure Storage: Data stored on secure, regularly updated servers
- • Regular Audits: Periodic security assessments and improvements
- • Backup Procedures: Secure data backup and recovery processes
5. Data Retention
- • Project Data: Retained for the duration of our business relationship plus 7 years for legal compliance
- • Communication Records: Stored for 3 years for customer service and legal purposes
- • Website Analytics: Anonymized data retained for 24 months for service improvement
- • Marketing Data: Retained until you withdraw consent or request deletion
6. Your Rights
Under Lebanese law and our commitment to privacy, you have the right to:
- • Access: Request copies of your personal information
- • Correction: Request correction of inaccurate or incomplete data
- • Deletion: Request deletion of your personal information (subject to legal obligations)
- • Portability: Request transfer of your data to another service provider
- • Opt-out: Withdraw consent for marketing communications at any time
- • Complaint: Lodge complaints about our data handling practices
To exercise your rights: Contact us at privacy@appcenta.com or +961 XX XXX XXX. We will respond within 30 days.
7. Cookies and Tracking Technologies
We Use:
- • Essential Cookies: Required for website functionality
- • Analytics Cookies: To understand website usage (Google Analytics)
- • Performance Cookies: To improve website speed and user experience
You can control cookie preferences through your browser settings. Disabling certain cookies may limit website functionality.
8. Third-Party Services
We use the following third-party services:
- • Google Analytics: Website analytics and performance monitoring
- • WhatsApp Business: Customer communication and support
- • Cloud Hosting: Website and application hosting services
- • Email Services: Automated email communication
These services have their own privacy policies. We encourage you to review them.
9. International Data Transfers
Some of our service providers may process data outside Lebanon. When transferring data internationally, we ensure appropriate safeguards are in place, including:
- • Adequacy decisions by Lebanese authorities
- • Standard contractual clauses
- • Certified data protection frameworks
10. Children's Privacy
Our services are intended for businesses and individuals 18 years or older. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will delete the information immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Significant changes will be notified via email or website notice. Continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
For questions about this Privacy Policy or our data practices, contact us: