Terms of Service

Terms and conditions for using AppCenta's services

Last updated: September 17, 2025

Agreement Overview

These Terms of Service ("Terms") govern your use of AppCenta's services and website. By engaging our services or using our website, you agree to these terms. AppCenta is a Lebanese software development agency providing digital solutions, design services, and technology consultation.

1. Definitions

  • "AppCenta," "we," "our," "us" refers to the software development agency operating in Lebanon
  • "Client," "you," "your" refers to the individual or entity using our services
  • "Services" includes software development, UI/UX design, branding, consultation, and related technology services
  • "Project" refers to the specific work engagement as defined in our agreement or proposal
  • "Deliverables" are the final products, code, designs, or materials provided upon project completion

2. Services Description

AppCenta provides:

  • Software Development: Custom web applications, mobile apps, e-commerce solutions
  • UI/UX Design: User interface design, user experience optimization, prototyping
  • Branding Services: Logo design, brand identity, visual design systems
  • Specialized Solutions: WhatsApp integration, NFC technology, booking systems
  • Consultation: Technology strategy, digital transformation guidance
  • Maintenance & Support: Ongoing technical support and updates

Note: Specific services and deliverables are detailed in individual project agreements or proposals.

3. Client Obligations

You agree to:

  • • Provide accurate project requirements and necessary materials
  • • Respond promptly to requests for feedback and approvals
  • • Make timely payments according to agreed schedules
  • • Provide access to required systems, accounts, or platforms
  • • Respect intellectual property rights and confidentiality
  • • Use our services only for lawful purposes
  • • Communicate changes or concerns promptly

Important: Project delays caused by client non-responsiveness may result in timeline extensions and additional charges.

4. Payment Terms

Payment Structure:

  • Project Deposit: 50% upfront payment before work begins
  • Milestone Payments: As defined in project agreement
  • Final Payment: Due upon project completion and delivery
  • Consultation: Hourly rate or fixed fee as agreed
  • Maintenance: Monthly or annual subscription as applicable

Payment Conditions:

  • • Payments due within 15 days of invoice date
  • • Late payments subject to 2% monthly interest charge
  • • All prices quoted in USD unless otherwise specified
  • • Additional work requests require separate agreement and payment
  • • Refunds considered on case-by-case basis before work begins

5. Intellectual Property Rights

Client Ownership:

Upon full payment, you own:

  • • Custom code developed specifically for your project
  • • Original designs, graphics, and branding materials
  • • Project-specific documentation and deliverables
  • • Rights to use and modify the delivered solution

AppCenta Retains:

  • • General methodologies, techniques, and know-how
  • • Reusable code libraries and frameworks
  • • Right to showcase work in portfolio (with client approval)
  • • Proprietary tools and development processes

Third-Party Software: Some solutions may include third-party libraries or services subject to their own licensing terms.

6. Project Timeline and Delivery

  • • Project timelines are estimates based on project scope and client responsiveness
  • • Delays caused by scope changes, client feedback delays, or external factors may extend timelines
  • • We provide regular progress updates and milestone deliveries
  • • Final delivery requires client acceptance testing and approval
  • • Rush requests may incur additional charges (25-50% premium)
  • • Force majeure events (natural disasters, government actions) may affect delivery

7. Warranties and Disclaimers

We Warrant:

  • • Services will be performed with professional skill and care
  • • Deliverables will substantially conform to agreed specifications
  • • We have necessary rights to provide agreed services
  • • 90-day warranty against defects in workmanship from delivery date

Disclaimer:

  • • No guarantee of specific business results or performance metrics
  • • Third-party service compatibility not guaranteed
  • • Client responsible for data backup and security measures
  • • Technology landscape changes may affect long-term compatibility

8. Limitation of Liability

Under Lebanese law and to the fullest extent permitted:

  • • Total liability limited to total amount paid for the specific project
  • • Not liable for indirect, incidental, or consequential damages
  • • Not responsible for loss of data, profits, or business interruption
  • • Liability limited to direct damages directly caused by our negligence
  • • Client must notify of claims within 6 months of discovery

Important: Some limitations may not apply to certain types of damages under Lebanese law.

9. Confidentiality

Mutual Confidentiality:

  • • Both parties agree to protect confidential information
  • • Non-disclosure applies during and for 3 years after project completion
  • • Confidential information limited to clearly marked or obviously sensitive data
  • • Exceptions: publicly available information, independently developed, required by law

Team Access:

AppCenta team members and approved subcontractors may access project information as necessary for service delivery, subject to confidentiality obligations.

10. Termination

Termination Rights:

  • • Either party may terminate with 15 days written notice
  • • Immediate termination for material breach or non-payment
  • • Client retains rights to completed work upon payment
  • • Unpaid work-in-progress remains AppCenta property

Upon Termination:

  • • Final invoice due within 15 days
  • • Return or destruction of confidential information
  • • Delivery of completed and paid-for deliverables
  • • Survival of confidentiality, payment, and IP obligations

11. Governing Law and Disputes

  • Governing Law: These terms are governed by Lebanese law
  • Jurisdiction: Lebanese courts have exclusive jurisdiction
  • Language: English version controls; Arabic translation available upon request
  • Dispute Resolution: Good faith negotiation required before legal action
  • Mediation: Disputes may be referred to Lebanese Commercial Mediation Center
  • Legal Fees: Prevailing party may recover reasonable attorney fees

12. Lebanese Legal Compliance

Business Registration:

AppCenta is registered as a business entity in Lebanon and complies with Lebanese commercial law, tax obligations, and professional standards.

Currency and Banking:

  • • Payments processed through Lebanese banking system when applicable
  • • Currency exchange rates determined at time of invoice
  • • Compliance with Lebanese Central Bank regulations

13. Emergency and Crisis Provisions

Given Lebanon's unique circumstances, special provisions apply during:

  • Power Outages: Extended delivery times for infrastructure-related delays
  • Economic Instability: Payment terms may be adjusted by mutual agreement
  • Communication Disruption: Alternative communication methods will be established
  • Banking Restrictions: Flexible payment arrangements during banking limitations
  • Security Situations: Project suspension without penalty during safety concerns

14. Modifications and Updates

  • • These terms may be updated periodically with 30 days notice
  • • Individual project agreements take precedence over general terms
  • • Significant changes will be communicated via email
  • • Continued use of services constitutes acceptance of updated terms
  • • Custom terms may be negotiated for enterprise clients

15. Contact Information

For questions about these Terms of Service or legal matters:

AppCenta
Legal Department
Email: legal@appcenta.com
Phone: +961 XX XXX XXX
Address: Beirut, Lebanon
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM (Lebanese Time)
Website: www.appcenta.com

Ready to Start Your Project?

By proceeding with our services, you acknowledge that you have read, understood, and agree to these Terms of Service.

Acknowledgment

By using AppCenta's services, you acknowledge that you have read this Terms of Service agreement, understand it, and agree to be bound by its terms and conditions.

Document Version: 1.0 | Effective Date: September 17, 2025